Terms of sale
These terms apply when you buy from the Happy Woofs online shop.
Template wording for client review before go-live. Not legal advice.
Who we are
Happy Woofs Ltd (company number 14835910). Registered office: 11 Yeomans Close, Tongham, Farnham, GU10 1BG, United Kingdom. Contact: happywoofsltd@gmail.com or 07731 399124.
Contract
When you place an order you are making an offer to buy. We accept your order when we send order confirmation by email or when we dispatch the goods, whichever is earlier. We may refuse or cancel an order (for example if a product is unavailable, if payment fails, or if we suspect fraud).
Prices and payment
Prices are shown in pounds sterling and include VAT where applicable. Card payments are processed securely by Stripe. We do not store your full card number on our servers. Trade account orders may be placed on agreed payment terms as shown at checkout.
Monthly subscription boxes
These terms apply when you subscribe to a recurring monthly treat box through our Build a box subscription flow. They are in addition to the rest of these terms of sale.
What you are buying
You choose a preset box type (for example No chicken, Puppy, or You decide for me) and a size (Small, Medium, or Large). Each month we pack a box of natural dog treats to match your preset and any protein exclusions you have told us about. Contents vary each month within those rules. Once we start packing for your billing cycle, the box is prepared to those instructions.
Price and discount
Subscription boxes are priced at 10% off the one-off Pick and Mix price for the size you choose. Prices are shown in pounds sterling and include VAT where applicable. The discount applies to the box subtotal only and cannot be combined with other promotional codes unless we say otherwise in writing.
Postage each month
Postage is charged on every subscription delivery at the rate shown at checkout, using the same rules as one-off shop orders. Because subscription box prices are below our free delivery threshold, a postage fee applies each billing cycle (currently £3.95 unless we change our delivery rates). If our free delivery threshold or postage rates change, we will apply the rates shown at checkout for future cycles.
How payment works
Subscriptions are paid by card through Stripe on our secure checkout. You authorise us to take payment automatically each month until you cancel. We do not store your full card number on our servers. You can subscribe as a guest. After payment we email you a link to set a password so you can manage your box. A Trade wholesale login cannot be used for a monthly retail box.
Auto-renewal
Your subscription renews automatically each month on your billing date. Each renewal charge includes your discounted box price plus postage for that cycle. We will email you order or payment confirmations using the address on your account. You are responsible for keeping your email and payment details up to date.
Cancel your subscription
You may cancel from your account or by emailing happywoofsltd@gmail.com at any time. Cancellation stops future monthly charges. It does not refund boxes already paid for or already packed for dispatch. If you cancel part way through a billing period, you will normally still receive that cycle's box if payment has already been taken and the box is being prepared.
Changes, skips, and pauses
Each month you can update your dog's name, box options, protein exclusions, and packing notes in your account until 72 hours before we start packing for that cycle (your cut-off time is shown in your account). After the cut-off, that cycle's box is locked for packing.
You can skip the next box or pause your subscription from your account before the cut-off for that cycle. To change size, contact us before the cut-off. We cannot change a box that is already being packed.
Failed payments
If a monthly payment fails, we may retry collection through Stripe. We may pause packing and delivery until payment succeeds. We will contact you using your account email where possible.
Delivery and collection
See our Delivery information for postage, collection from Basingstoke, and dispatch times.
Cancellation and returns
Under the Consumer Contracts Regulations 2013 you usually have a 14-day right to cancel online purchases and receive a refund. This right may not apply to perishable goods (including many food products for dogs) or goods made to your specification. Full details are in our Returns and refunds policy.
Product information
We describe our treats accurately and follow applicable food and pet-product rules. You are responsible for ensuring products are suitable for your dog. If your dog has allergies or dietary needs, check ingredients before feeding.
Complaints
If something goes wrong, email happywoofsltd@gmail.com with your order number. We aim to respond within two working days. If we cannot resolve your complaint, you may use alternative dispute resolution or the courts of England and Wales.
Privacy
See our Privacy notice for how we handle personal data.